Privacy Policy

This Privacy Policy explains how Tidel Trading ("Tidel Trading," "we," "us," or "our") collects, uses, discloses, and protects information when you access or use our cryptocurrency trading platform (the "Platform"). By creating an account or otherwise using the Platform, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

We collect the following categories of information:

  • Account Information: full name, email address, phone number, and login credentials provided when you register.
  • Transaction Information: deposit and withdrawal records, wallet addresses you provide, blockchain transaction hashes, trade history, and account balances. Tidel Trading accepts deposits in cryptocurrency only — we do not collect or store credit card, debit card, or bank account information.
  • Technical Information: IP address, browser type, device identifiers, operating system, log data, and approximate location, collected automatically when you use the Platform.
  • Communications: information you provide when you contact support, submit a ticket, or otherwise communicate with us.

2. How We Use Your Information

We use the information we collect to:

  • create and maintain your account;
  • process deposits, withdrawals, and trades you initiate;
  • communicate with you about your account, transactions, and platform updates;
  • monitor for fraud, abuse, and security threats;
  • comply with applicable law and respond to lawful requests from public authorities; and
  • improve and maintain the reliability of the Platform.

3. Cookies and Similar Technologies

We use cookies and similar tracking technologies to keep you signed in, remember your preferences, and understand how the Platform is used. You can control cookies through your browser settings; disabling cookies may affect the functionality of the Platform.

4. How We Protect Your Information

We apply administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction, including encryption of sensitive data in transit and access controls limiting who can view account information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

  • service providers who help us operate the Platform (for example, hosting, email delivery, and analytics providers), under obligations to protect your information;
  • law enforcement, regulators, or other third parties where required by applicable law, legal process, or to protect the rights, property, or safety of Tidel Trading, our users, or others; and
  • a successor entity in connection with a merger, acquisition, or sale of assets, subject to this Policy or a materially similar one.

6. Data Retention

We retain account and transaction information for as long as your account is active and for a reasonable period afterward to meet legal, accounting, dispute-resolution, and security obligations. You may request deletion of your account, subject to information we are required to retain by law.

7. Your Rights and Choices

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. You may exercise these rights by contacting us at support@tideltrading.com. We will respond to verified requests within a reasonable timeframe.

8. Children's Privacy

The Platform is not directed to individuals under 18 years of age, and we do not knowingly collect information from anyone under 18. If we become aware that we have collected information from a minor, we will take steps to delete it.

9. International Data Transfers

Tidel Trading operates internationally, and your information may be processed and stored in jurisdictions other than your own. By using the Platform, you consent to the transfer of your information to such jurisdictions, which may have data protection laws different from those of your home country.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised Policy on this page with an updated "Last Updated" date. Continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at support@tideltrading.com.